Ryokan Experience respects your privacy. Across our business, around the world, we do not collect information from you without your knowledge. We use your information solely to support and enhance our relationship with you. Example, when you request for information, make an enquiry or book on-line through our site, we need to know your email address, mailing address and credit card details. We may further send to you occasionally at your designated email address notifications of new products, services or offers from us. You may opt out of receiving these notifications from us at any time by sending us an email message via our Contact Us page. 

We will not release your personal details to outside organizations, however we may use information collected for market analysis and we may provide aggregate statistics to reputable third party vendors who share our commitment to protecting your privacy and data. We will not include any information that will personally identify any individual to any third party. Our goal is to ensure the highest levels of security and confidentiality. 

However, Ryokan Experience and its agents are not infallible. In the event that information relating to you is inadvertently disclosed for purposes other than herein stated, Ryokan Experience will take immediate steps to rectify the errors as soon as it is made aware of the disclosure and within a reasonable and practical timeframe. In no event shall Ryokan Experience be liable for any indirect, special, incidental, or consequential damages whatsoever (including without limitation, damages for loss of profits, business interruption and loss of information) arising out of such disclosures even if Ryokan Experience has been advised of the possibility of such damages. 

We reserve the right to disclose part or all information concerning you and your use of the services at such time and in such manner as is (i) permitted or required by law to the relevant authorities (ii) necessary to enforce or apply the terms of any of our user agreements; or (iii) necessary to protect the rights, property of safety of, our users or others. 

As and when our on-line booking at is available, you will have options concerning the privacy of your credit card information, name, address, email and any other information you provide us. We are committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption. If at any time you would like to make a booking, but do not want to provide your credit card information online, you may contact our sales representative over the telephone. 

You acknowledge and agree that we may from time to time access your account and other parts of the service as necessary to identify, investigate or resolve technical problems or to respond to service complaints.